Politique d’expédition
Thank you for shopping with Tupelo. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
📦 Order Processing
We strive to process all orders quickly and efficiently.
- ⚙️ Processing Time: 1–2 business days
- 🕒 Orders are processed Monday through Friday, excluding public holidays
- 📧 Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available)
Please note that processing times are separate from shipping and delivery times.
🇦🇺 Shipping Destinations
We currently ship to:
- 🇦🇺 Australia only
At this time, we do not offer international shipping outside Australia.
🚚 Shipping Method
Standard Free Shipping
- 💰 Shipping Cost: Free
- ⏱️ Estimated Delivery Time: 7–15 business days
Delivery estimates begin after your order has been processed and dispatched.
📍 Order Tracking
Once your order has been shipped, you may receive:
- 📦 A shipping confirmation email
- 🔍 A tracking number (when available)
- 🚚 Updates from the shipping carrier
Please allow 24–72 hours for tracking information to become active.
⏳ Delivery Delays
While we work hard to deliver orders within the estimated timeframe, delays may occur due to:
- 🌦️ Weather conditions
- 🚚 Carrier service interruptions
- 📦 High order volumes
- 🛃 Customs or logistics delays
- 🎄 Peak holiday periods
Tupelo is not responsible for delays caused by third-party shipping providers or circumstances beyond our control.
🏠 Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
If an incorrect address is provided:
- ❌ Delivery may be unsuccessful
- 📦 Orders may be returned to sender
- 💸 Additional shipping charges may apply for reshipment
Please contact us immediately if you notice an error in your shipping information.
📭 Lost or Missing Packages
If your package appears lost or has not arrived within the expected timeframe:
- Check your tracking information
- Contact the shipping carrier
- Contact our customer support team
We will assist in investigating the issue and determining an appropriate resolution.
📦 Damaged Packages
If your order arrives damaged:
- 📸 Take clear photos of the product and packaging
- 📧 Contact us within 7 days of delivery
- 🧾 Include your order number and photos
We will review the situation and work to resolve the issue promptly.
❌ Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy if eligible.
📧 Contact Us
For questions regarding shipping or delivery, please contact us:
🏢 Tupelo
📩 Email: contact@tupelocomputer.com
📞 Phone: +61 468 255 681
📍 Address: 1 Guernsey St, Busby NSW 2168, Australia
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
🌐 Website: https://tupelocomputer.com/
❤️ Thank You
We appreciate your business and are committed to providing a reliable and efficient shipping experience for every customer.