Politique de remboursement

At Tupelo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

📦 Order Processing & Shipping

  • ⚙️ Processing Time: 1–2 business days
  • 🚚 Shipping Method: Standard Free Shipping
  • ⏱️ Estimated Delivery Time: 7–15 business days
  • 🇦🇺 Shipping Destination: Australia only
  • 📧 Tracking information will be sent by email once your order has been dispatched (if available).

🔄 Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • 👕 The item must be unworn, unused, and in its original condition
  • 🏷️ All original tags must remain attached
  • 📦 The item must be returned in its original packaging
  • 🧾 Proof of purchase or order confirmation must be provided

Items returned without prior authorization may not be accepted.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • ❌ Gift cards
  • ❌ Final sale or clearance items
  • ❌ Personalized or custom-made products
  • ❌ Items that have been worn, washed, altered, or damaged after delivery
  • ❌ Returns requested after the 30-day return period

💸 Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • 💳 Your refund will be issued to the original payment method
  • ⏳ Refund processing may take 5–10 business days, depending on your financial institution
  • 📧 A confirmation email will be sent once the refund has been processed

Original shipping charges, if any, are non-refundable unless the return results from our error.

🔁 Exchanges

We only replace items if they are:

  • 📦 Incorrectly shipped
  • 🏭 Defective
  • 🚚 Damaged during transit

If you need an exchange, please contact us with your order number and supporting photos.

📮 Return Shipping Costs

  • 🚚 Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • 📦 We recommend using a trackable shipping service.
  • ❗ Tupelo is not responsible for returns lost during transit.

📭 Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item:

  • 📧 Contact us within 7 days of receiving your order
  • 📸 Include clear photos of the item and packaging
  • 🧾 Provide your order number

We will review the issue and provide an appropriate solution.

❌ Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

📧 Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

🏢 Tupelo

📩 Email: contact@tupelocomputer.com

📞 Phone: +61 468 255 681

📍 Address: 1 Guernsey St, Busby NSW 2168, Australia

🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

🌐 Website: https://tupelocomputer.com/

❤️ Customer Satisfaction

At Tupelo, we are committed to providing excellent customer service and a hassle-free shopping experience. If you have any concerns regarding your order, our support team is ready to assist you.